Shipping Information

For items in stock, goods will usually be shipped within one business day unless there are any problems with the order. If this is the case, we will let you know. If an order is placed on a Saturday, Sunday, or public holiday, the goods will be shipped on the next business day.

We currently use Australia Post for our shipping, with estimated delivery times below:


Within NSWMetro - up to 2 business days
Country - up to 5 business days
InterstateMetro - up to 3-6 business days, depending on lodgement and destination points
Country - Please ask your local Post Office
International

We currently do not ship internationally, but will be attempting to make this available in the future.

This information is subject to change, and has been updated from the Australia Post website. If you require more information, please visit the Australia Post website here.


Returns Policy

We offer exchanges or refunds if you either receive a defective item, or incorrect item. Please let us know either by using our contact form, emailing info@myharleyandrose.com.au, or simply giving us a call. We will be in contact with you to arrange the returning of your item/s.


Note that there may at times be products listed on our website that are marked as non-refundable. These are generally sale items and come "as-is". We will not offer exchanges or refunds on these products. These items will usually be part of a sale or clearance.


Please keep in mind that if you are returning an item:

  • You provide us a copy of your invoice, or provide us with an order number.
  • That you are returning the item within 30 days of receiving it. After this time period, we reserve the right to not offer an exchange or refund.
  • If it is found that there is not a problem with the item, you will be responsible for all shipping costs.
  • Make sure that there is sufficient information contained within the returned package so that we are able to recognise it when processing, i.e. a copy of your invoice or a note with your order number.

For more information on returning products, please visit the ACCC website here.